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Email us
The fastest way to reach us is email. One inbox handles everything — general questions, billing, and privacy or data requests.
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Frequently asked questions
How do I change or cancel my plan?
You manage your subscription yourself on the web. Open Settings in your studio dashboard and go to billing, which opens the Stripe billing portal — from there you can switch plans, update your card, or cancel. Cancellations take effect at the end of your current paid period, and you keep full access until then.
How does the 30-day free trial work?
Every new account starts with a 30-day free trial with full access — no credit card required to sign up. When the trial ends, pick a plan to keep publishing new galleries and sending invoices, proposals, and contracts. If you're not ready, your account stays open and your data stays visible; only those actions pause until you choose a plan.
Can I accept card payments from my clients?
Yes. Connect your own Stripe account from Settings, and card payments from your clients route directly into that account — and out to your own bank — through Stripe Connect. StudioFront takes no platform fee; only Stripe's standard processing fee applies.
How do my clients actually pay?
You send a client an invoice, a proposal with a deposit, or a booking, and they pay by card on a secure checkout hosted by Stripe. You never handle raw card numbers. Once the payment clears, it's recorded against the invoice automatically and the funds land in your connected Stripe account.
How do I publish and share a gallery?
Create a gallery, upload your photos or videos, then publish it. Publishing generates a private, shareable link — which you can password-protect — to send to your client. They can favorite and download from it. You can unpublish or rotate the link at any time to revoke access.
Is there a mobile app, and will I be notified of new inquiries?
Yes. The StudioFront mobile app lets you run your studio from your phone and sends push notifications, so you're alerted the moment a new inquiry comes in. Just allow notifications when the app asks the first time you sign in.
How do I export my data?
Anytime, from Settings → Export data. You can download your records as CSV — one file per data type (clients, leads, bookings, invoices, line items, payments, and gallery and contract records), RFC 4180-formatted with ISO dates and money in dollars. Share tokens and password hashes are never included.